Client Engagement Process

Our engagement process

The Benefits

Initiation

After our proposal is accepted by the customer, Etna Software assigns a Project Manager (PM) who is responsible for front-ending all activities. This person establishes working relationships with the client, discusses the client's objectives and sets up reporting frequency and format. The PM acts as a mediator between our work force and the customer, allocating all assets that are required for successful completion of the project and maintaining continuous communication with the client.

Development

After a detailed project plan is formulated and approved by the customer, ETNA Software development team starts the work. Depending on the customer's preferences and the project nature we can prepare SRS (software requirements specifications) and interface prototypes; we can also add Use Cases description, graphics design, etc. At ETNA Software we assign a dedicated team for each and every project we start. The team usually consists of a team leader (TL) and software developers. The TL is responsible for the planning and distribution of tasks between developers. He ensures that the project progresses, meets the project's goals and resolves any organizational and technical problems. The TL also works closely with the PM, processing a client's requests. Regular reporting and interaction between the project manager and the client helps with timely clarifications of any issues on either side. This also helps maintain the outsourcing quality standards mutually agreed between the two parties.

Support

Upon successful completion of the project, we continue our cooperation with the client. We arrange technical support for all of our products and solutions. Whenever we identify maintenance issues, we form a response team that includes our quality assurance and programming personnel. This team works together to ensure that the customer's issue is understood and dispatched accordingly. Naturally, all issues are tracked and measured, and daily and weekly reports are generated for management review and action.

E-mail: info@etnasoft.com