We think it is highly beneficial for both buyers and offshore vendors to go beyond short-term contracts towards strategic relationships that bring real business value.
Here we share honest facts about hurdles that companies had on their way to strategic outsourcing partnership. We also outline how to achieve success in ITO.
ETNA Software Technology Paper investigates the impact of SOA and SaaS on the future of the retail banking industry in the context of globalization pressures.
Monolithic on-premise applications are no longer viable when it comes to delivering products or services in a highly dynamic environment. SaaS & SOA enable retail banks to design and redesign business processes as fast as possible. Now they can focus on business needs instead of tinkering with technology limitations.
Achieving high performance through customer data quality
This basic primer on Customer Data Integration (CDI) introduces the concepts behind synchronization and standardization of critical data across organization's IT systems with focus on customer knowledge, the lifeblood of any enterprise.
This paper details different approaches to establishing a 360 degree view of a customer and describes how organizations, both SMB & enterprises, can benefit from seamless customer data integration between heterogeneous IT systems within a single IT infrastructure. Ad finem we present a Case Study showing how we helped a multinational company to achieve its CDI goals cost-effectively through strategic outsourcing partnership.
